This is a Medical Support Assistant (non-clinical) position, which is different from a Medical Assistant role. The Medical Support Assistant position focuses on providing support in the medical setting, including face-to-face interactions with patients and customers, being primarily administrative in nature. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling appointments.
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
The Advanced Medical Support Assistant (AMSA) is part of a PACT Care Team or specialty care setting, typically composed of clinical and administrative professionals. The AMSA provides essential clerical and administrative support to patients and staff, including scheduling appointments by interpreting and verifying provider orders per VHA guidelines.
Incumbent serves as an Advanced Medical Support Assistant in the Community Care (CC) Department. Individual works at the VA Medical Center in Albany, New York providing administrative, technical support, and coordination to the Community Care Manager.
Serves as an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System. Performs duties related to the receipt, intake and indexing of health and administrative information in support of the Specialty and Primary Care (PACT) Outpatient Clinics. Duty location will be at the Chesapeake VA Clinic, 1987 S Military Hwy, Chesapeake, VA 23320
The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to Community Care Service. The Community Care team that generally consists of two registered nurse care navigators and three to four administrative associate Medical Support Assistants (MSA) per teamlets.
The Advanced Medical Support Assistant (AMSA) is a specialized administrative role within the Health Administration Service (HAS), providing complex support within interdisciplinary care teams across multiple facilities, including the John J. Pershing VAMC, Cape Girardeau Health Care Center, Community-Based Outpatient Clinics (CBOCs) in Farmington, West Plains, Paragould, and Pocahontas, and the Care in the Community program.
The Supervisory Medical Support Assistant (MSA) serves as the direct line supervisor for all assigned MSA staff, which includes at least (1) Lead MSA and is responsible for daily oversight within the Care Management Service Line by providing direct supervision, guidance and leadership. The Supervisory MSA is a foundational resource in providing technical counsel to meet procedural, legal, and administrative requirements relating to the care and treatment of patients.
The Advanced Medical Support Assistant (MSA) position serves as an Inpatient Ward/outpatient clinic clerk and has a foundational role within the Louis A. Johnson VAMC within the Health Administration Service. The Advanced MSA provides administrative support to (but is not limited to) Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the facility.
**The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.** Advanced Medical Support Assistant(s) are assigned to the following sections: Primary Acute Care Teams (PACT), various Specialty Clinics, Nursing Service or Inpatient Care. The Advanced Medical Support Assistant(s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.
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