Job Summary

The Chamber Operations Division facilitates access to the House Gallery for constituents, visitors and guests of Members; operates prohibited items check areas where items are securely stored while guests visit the House Gallery; manages the logistics and flow of visitors from the Capitol Visitors Center to and from the House Gallery; maintains access to the House Floor for Member and staff-led floor tours when the House is not in session.

Job Description

Job Requirements: Experience communicating with patrons, visitors, and guests. Preferred Qualifications: Experience conducting customer service in a high volume environment. Experience collecting, organizing, and returning personal items. Bachelor’s degree or equivalent work experience. Skill Requirements: *Skills essential and needed at entry to perform the job Core Adaptability - Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles. Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches. Collaboration - Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments. Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals. Communication - Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes. Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech. Customer Orientation - Values and delivers high quality, professional, responsive, and innovative service to internal and external customers. Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes. Decision Making - Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions. Ability to commit to action even in uncertain situations. Organizational Awareness- Knowledge of the structure, functions, and dynamics present within the U.S. House of Representatives and the Office of the Sergeant at Arms. Knowledge of relevant policies and procedures that govern the organization. Knowledge of how the Sergeant at Arms fits within the broader context of Federal agencies and how it contributes to government functioning. Planning and Coordination - Ability to organize work, set priorities, and determine resource requirements. Ability to determine short- or long-term goals and strategies to achieve them. Ability to coordinate with others to accomplish goals. Skill in monitoring progress in relation to desired outcomes. Problem Solving - Ability to identify problems; skill in determining accuracy and relevance of information. Ability to use sound judgment to generate and evaluate alternatives, develop effective solutions, and make recommendations. Specialty Computer Literacy - Skill in using computer system(s) and software to access or retrieve information from files, databases, records, programs, online systems, etc. Skill in using several software systems that are mandatory for use. Congressional Awareness and Tact - Knowledge of the internal and external influences that impact the work of the organization. Ability to maintain a nonpartisan approach when addressing work and interacting with others. Knowledge of organizational reality and ability to act accordingly. Facilities Knowledge - Knowledge of the physical layout and regulations governing the use of the Capitol and House Office Buildings. Grounds/Physical Safety & Security - Knowledge of the laws, regulations, and guidelines related to securing House personnel and property. Ability to apply understanding of security policies and procedures to ensure the continuous safety of all House staff and facilities. Ability to provide safety and security information and guidance to staff. Physical Requirements and Work Environment: This job operates in both a typical office environment and a field environment (e.g., House buildings, garages, grounds, facilities, checkstands, etc.), which is subject to typical weather conditions and temperatures. Actual weight handled varies, but the role involves handling items including books, documents, and equipment weighing up to 50 lbs. The incumbent should be capable of meeting physical requirements, which may include sitting, lifting, bending, crouching, walking, and standing. Other Significant Factors Job requires on-call support. Job does not typically require travel outside of the Capitol campus. Job may be required to report to work in all conditions. Job may require various shifts, extended hours, or weekends. Work Schedule: Full-time, permanent. Monday-Friday, 8:30 a.m.-5:00 p.m. Must be able to work outside of normal business hours; evenings and weekends may be required. Applicant Instructions: Qualified candidates should submit a resume and cover letter to https://house.csodfed.com/ux/ats/careersite/6/home/requisition/5770?c=house by 7:00 p.m. on November 24, 2026. Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview. Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age. The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be NON-EXEMPT from the overtime provisions of the Fair Labor Standards Act. Employment is contingent upon satisfactorily completing a criminal history records check. A preemployment drug test is required for positions requiring a security clearance. Veterans' Preference Information: Hiring for this position is governed by the Veterans Employment Opportunities Act. Only applicants seeking veterans’ preference consideration should email [email protected] for further information. Please note the word “Veteran” in the subject line and note the job title in the body of the email.