Job Summary

This position is located in IT Customer Solutions, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). This position serves as the Deputy Chief IT Customer Solutions Officer.

Job Description

Qualifications: Minimum: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical field, OR equivalent experience required. Minimum 10 years of progressive experience in IT, business analytics, or customer service operations with at least 5 years in a senior leadership role. ITIL certification required Demonstrated success managing complex IT support operations and delivering cross-functional initiatives. Proficiency with ITSM tools, UEM platforms, and endpoint management. Experience with data analytics, automation tools, and AI in IT operations. Proven ability to build organizational capability, strengthen team performance, and drive measurable improvements aligned with strategic and operational goals. Ability to develop and implement policies, quality assurance programs, and customer service strategies. Demonstrated experience leading multi-disciplinary teams and interacting with executive-level stakeholders. Ability to communicate effectively, both orally and in writing, with elected officials, senior staff, information systems professionals, and non-technical users. Preferred: Master’s degree is strongly preferred. PMP or similar project management certification strongly preferred. Knowledge of the legislative process and congressional environment preferred. **Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).