Job Summary

You will serve as an IT SPECIALIST (SYSANALYSIS) in the PLANS AND PROGRAMS DIVISION (SP10)/COMMAND INFORMATION OFFICER BRANCH (SPCIO) of STRATEGIC SYSTEMS PROGRAMS.

Job Description

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: reviewing all documentation developed or your team members to ensure they meet required Navy standards, policies and SSP standard operating procedures before submitting up the chain to higher level reviews, delivering to districting or presenting at meetings. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: listening to the requirements or issues presented by the customers and using your knowledge/understanding of the SSP IT infrastructure, processes and procedures to recommend a satisfactory solution or resolving the issues; listening to feedback from both internal and external stakeholders and providing appropriate responses. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: be able to clearly communicate SSP IT issues/policies/processes to both internal and external stakeholders; listening to questions or feedbacks from stakeholders, then addressing them appropriately based on facts and written documentation. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: listening to the issues presented by the customers, analyzing them and using your knowledge/understanding of the SSP IT infrastructure, processes and procedures to recommend a satisfactory solution or resolving the issues; knowing when it is appropriate to escalate the problem or issue up the chain. In addition to my experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or NH-03 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: lead/conduct studies designed to identify potential improvements in the way information technology is applied to key business functions. Utilizing systems development and analysis to conduct IT Risk assessments, create compliance plans, and implement resolutions to complex issues. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.