Job Summary

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Job Description

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. DUTIES: Serves as a technical authority for installation, monitoring, troubleshooting, and repairs of systems components, including client systems, physical and virtual file, print servers and network connectivity devices. Works nationally with component personnel installing, troubleshooting, and overseeing all or portions of major project initiatives using a variety of utility, communication, word processing, database, spreadsheet, and network software. Performs root cause analyses and designs failure prevention mechanisms in response to trend data. Diagnoses and resolves highly complex systems integration or configuration related problems in response to customer reported incidents. Serves as a point of expertise and escalation to other systems staff in utilizing and responding to electronic ticketing systems used for tracking IT problems reported by systems staff and customers. Remotely manages and repairs user, application, database, and server systems, through a variety of remote assistance tools. Gathers requirements, negotiates options, and designs solutions, and then integrates client and server hardware, software, and systems requirements to effectively address component workload demands. Configures standard and unique software packages to meet specific user needs, as well as identifies unique solutions to highly technical requirements. Designs complex systems solutions. Serves as a component subject matter expert on client/server, database, and systems services while representing the component on agency workgroups. Ensures all network infrastructure, system, and programming changes are implemented in a timely manner and all required data is created and transmitted on schedule. Evaluates, designs, and implements security permissions and controls to ensure appropriate levels of access to all files, services, networks, and software on the agency network infrastructure. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN THEIR ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. To qualify for the 2210 IT Specialist series, you must demonstrate the following competencies. Experience must be IT related but may be demonstrated by paid or unpaid duties and/or completion of specific, intensive training (for example, IT certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition, to qualify for this GS-13 position you must have at least 52 weeks of specialized experience at or equivalent to the GS-12 level or above, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include: Providing IT support, including Active Directory and Exchange account management, hardware and software troubleshooting Utilizing ticketing systems to respond to and track IT support requests, remotely installed, managed, and repaired a variety of applications. Leading technical projects, ensuring timely implementation of solutions, and training and mentoring team members on technical procedures and best practices. Communicating effectively with users and team members, both orally and in writing, to resolve technical issues and deliver high-quality customer support. PLEASE NOTE: Specialized Experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration. Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/