Job Summary

The Management and Program Analyst coordinates and improves pre-departure communications, training materials, and processes. The role monitors data, tracks invitee progress and attrition, and reports insights to leadership. It also collaborates across offices on logistics, travel, customer service, and supports administrative tasks and standard operating procedures.

Job Description

Applicants must meet all qualification requirements prior to the closing date of this announcement, 11/04/2026. You will receive credit for all qualifying experience demonstrated in your resume, including volunteer work. Qualification claims are subject to verification. This vacancy is being announced at two (2) grade levels. Specialized Experience at the FP-5 (GS-9) Level: To qualify for this position at the FP-5 grade level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-7 or GS-7. This experience must be directly related to the work of the position and must have equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the role. Specialized experience includes: Assist in monitoring and reviewing pre-departure communications and materials to ensure consistency with established policies, timelines, and guidance, and supports senior staff in coordinating information across offices; Contribute to the development and editing of pre-departure resources such as newsletters, training materials, and instructional guides, ensuring alignment with organizational strategies and messaging; Support data collection and monitoring activities by gathering information on pre-departure tasks, compiling qualitative and quantitative data, and preparing routine reports to help inform program improvements; Provide operational and administrative support for travel logistics by coordinating with internal and external stakeholders, responding to applicant inquiries, and ensuring documentation and purchase card records comply with established procedures. ~OR~ A Master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR L.L.B. or J.D., if related. Specialized Experience at the FP-4 (GS-11/12) Level: To qualify for this position at the FP-4 grade level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-5 or GS-9. This experience must be directly related to the work of the position and must have equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the role. Specialized experience includes: Independently monitor and evaluate pre-departure communications and materials to ensure adherence to policy, accurate interpretation of guidance, and alignment with agency timelines and strategy; advising leadership and stakeholders on findings and improvement recommendations; Develop, review, and refine pre-departure training products, communication resources, and standard operating procedures; ensuring cross-office alignment by coordinating messaging and learning strategies with Country Desk Officers and other pre-departure units; Design and manage monitoring and reporting systems for pre-departure tasks, including collecting, analyzing, and synthesizing qualitative and quantitative data; produce reports, briefs, and recommendations to support decision-making and enhance customer service; Lead coordination with internal and external partners on travel logistics and operational processes, resolve escalated Invitee/Volunteer issues, and oversee compliance with purchase card and procurement procedures to ensure accurate and timely administrative support. ~OR~ Ph. D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. ~OR~ A combination of education and experience ~AND~ Time-in-Grade Requirements: Current or former Federal employees, including Peace Corps employees, must meet applicable Time-in-Grade requirements to be eligible for this position. For positions above the FP-09 (GS-05) level, you must have completed at least one year (52 weeks) at the next lower grade in the normal line of progression for the position to which you are applying. All current or former Federal employees, including internal employees, must provide a copy of their SF-50(s), "Notification of Personnel Action," to demonstrate that you meet Time-in-Grade requirements. For more information, refer to the "Required Documents" section below. Please note: If you are qualifying based on education or a combination of education and experience, please review the "Education" section of this announcement. Experience that satisfies the Specialized Experience requirements must be clearly documented in your resume. Failure to provide this information may result in disqualification. Please review the "Required Documents" section of this announcement for further information on resume requirements. Specialized experience may be gained in the public sector, private sector, or through volunteer service (e.g., National Service programs such as Peace Corps or AmeriCorps, or other organizations such as professional, philanthropic, religious, spiritual, community, student, or social groups). One year of experience refers to full-time work. Part-time work will be credited on a prorated basis. For more details on qualification requirements, refer to the OPM Qualifications Standards Handbook for General Schedule Positions, available on the OPM web site.