Job Summary

This position is located in the Office of the Chief Information Officer, Enterprise Support Services, Library Services Section, of the National Labor Relations Board. The purpose of this position is to provide specialized library services to NLRB staff in Headquarters, Regional Offices, and Administrative Law Judge (ALJ) Libraries in the fields of labor law, administrative law, labor economics, and labor-management relations.

Job Description

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The ideal candidate for the Library Technician (Library Customer Service Coordinator) will have experience assisting patrons with circulation services, answering reference and technology questions, coordinating daily library operations, and supporting programs. The candidate is proficient in integrated library systems, digital resources, and standard office technologies, to efficiently resolve customer inquiries and support access to library collections and services. Excellent communication and customer service skills to interact with internal and external stakeholders are needed. MINIMUM QUALIFICATIONS Applicants must have one year of specialized experience, equivalent to the GS-07 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Library Technician (Library Customer Service Coordinator) at the GS-08 grade level. Specialized experience includes: Experience utilizing and maintaining automated library systems to create, maintain, and/or share information; and Experience providing customer support in locating various materials requested by customers and circulation of such materials; and Experience conducting investigations and resolving discrepancies by running reports using databases such as Westlaw, CLEAR, Dun & Bradstreet, and/or Bloomberg BNA. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. Substitution of education in lieu of specialized experience may not be used for this grade level. For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualifications and eligibility requirements must be met by the closing date of the announcement.