Job Summary

Mount Rushmore National Memorial's multi-million dollar concessions program consists of a food & beverage, a retail, and a parking facility operation. The incumbent performs analytical and operational work in support of the commercial services work and contract management.

Job Description

Requirements Continued- As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. All qualifications must be met by the closing date of this announcement-03/18/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: applying laws, regulations, policies, and contract provisions to monitor commercial service operations; participating in commercial services planning and assisting in the development of prospectus documents, operating plans, and contract updates; conducting compliance evaluations of concession operations, including facility inspections, Environmental Management Program reviews, and Risk Management Program assessments; collecting and analyzing financial, operational, and customer-feedback data to identify trends and recommend operational solutions; providing advice and customer service to staff, concessioners, and the public; supporting negotiations on contract issues; and performing asset management tasks such as facility inspections, validating Facility Management Software System data, and monitoring repair and maintenance reserve funds. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least three years of progressively higher-level graduate education leading to a Ph.D. degree, or Ph.D. or equivalent doctoral degree, or LL.M., in a field of study directly related to the work of this position. Such fields may include business administration, economics, accounting, governmental budgeting, and public administration. (You MUST submit a copy of your transcripts indicating degree earned and credit hours in order to qualify based on education). IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts, of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. Note, only graduate education in excess of the master's level or 2nd year is creditable when combining. You must include transcripts and resume must include hours per week worked. To qualify for this position at the GS-12 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: evaluating large and complex commercial service operations; reviewing new or revised laws, regulations, and policies to determine impacts and developing local policy as needed; leading commercial services planning efforts and preparing detailed and specialized prospectus documents; serving as an evaluator, team lead, or chair on proposal panels; conducting and overseeing complex compliance evaluations, environmental audits, Risk Management Reviews, and preparing formal determinations and findings; performing advanced data analytics to identify significant trends, develop program-level strategies, and verify concessioner claims; serving as a primary advisor to leadership on commercial services issues; handling sensitive, complex stakeholder inquiries involving corporate officials, government representatives, and media; developing long-term financial strategies, spending plans, and conducting or reviewing rate studies with implications; leading high-stakes negotiations on complex issues; and planning, coordinating, and evaluating large-scale real property, asset management, and contractor work. This experience demonstrates mastery of complex program management functions and the ability to develop new approaches, negotiate sensitive issues, and lead major aspects of the Commercial Services Program. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.