Job Summary

This position is located in the Office of Information and Technology Management (OITM), National Endowment for the Arts (NEA). The incumbent reports to the Deputy Chief Information Officer (DCIO) and leads NEA infrastructure operations and strategy, supporting secure and reliable IT service delivery across cloud, data center, and network services.

Job Description

To be considered minimally qualified, applicants must demonstrate that they meet the required IT-related experience reflecting each of the Four competencies AND Specialized Experience requirements as noted below. Four (4) Required IT Competencies: 1. Attention to Detail - Managing complex IT infrastructure programs and enterprise-wide technology portfolios. 2. Customer Service - Assessing the needs of senior agency leaders, technical staff, and non-technical stakeholders. 3. Oral Communication - Influencing and advising CIO, DCIO, agency executives, and external partners on infrastructure strategy. 4. Problem Solving - Identifying enterprise IT infrastructure challenges and developing strategic, cost-effective solutions. AND Specialized Experience for this GS-14: To qualify for this GS-14 grade level (starting salary $143,913), applicants must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-13 grade level (or equivalent) in the Federal service, performing all of the following: Administering Azure IaaS and PaaS environments including Virtual Machines, App Service, AKS, Azure SQL, and Entra ID to deliver secure, scalable cloud infrastructure and application hosting. Administering on-premises network infrastructure including Cisco routers and switches, enterprise firewalls, VPNs, and storage systems to maintain connectivity, segmentation, and operational security. Leading enterprise infrastructure operations across cloud, network, and on-premises systems, supervising technical staff and contractors, managing COR duties, and reporting performance outcomes to senior leadership. Implementing infrastructure security controls aligned with NIST 800-53 and FedRAMP requirements, partnering with security teams to manage firewall and VPN configurations and maintain ATO compliance. Developing infrastructure modernization roadmaps and leading IaC and DevOps automation initiatives using Bicep, Azure DevOps, and CI/CD pipelines to modernize legacy systems and improve delivery efficiency. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Your resume must demonstrate at least one year of specialized experience at or equivalent to the advertised grade level or pay band in the Federal service or equivalent experience in the private or public sector. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the dates worked and total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Applicants are encouraged to use the USAJOBS resume template. However, if you do not use the template you must ensure that your resume contains ALL required information which includes hours worked, starting & ending month and year, and if Federal employment (series, pay plan, and grade). Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.