Job Summary

Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as IT Specialist. Located in the Infrastructure Operations (IO)//Identity, Credential, and Access Management (ICAM) Portfolio. Apply Now!

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. You must meet the Basic Requirements (Individual Occupational Requirement) and the Specialized Experience to qualify for this series as described below. Basic Requirements (Individual Occupational Requirement):Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. -AND- You may qualify for the GS-14 based on your experience as described below: Specialized Experience GS-14: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience managing directory services and authentication systems, including hands-on administration of Active Directory and Entra ID environments, to ensure only authorized users have access and that robust identity verification controls are consistently enforced. Skilled in overseeing the underlying infrastructure, such as the deployment, maintenance, and security of domain controllers and related components. Demonstrated experience supervising a team of federal and contract staff across multiple concurrent IT projects, coordinating schedules and deliverables while guiding the organization through technical and process changes. Served as a key stakeholder in shaping IT strategy and operations, consistently aligning identity and access management decisions with the agency's mission and long-term goals, and maintaining a strong focus on customer service. Demonstrated familiarity with Identity, Credential, and Access Management (ICAM), particularly as it relates to authentication services within the ICAM model. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.