Job Summary

About the Position: This position supervises the Beneficiary Counseling and Assistance Coordinators (BCAC) who are responsible for assisting beneficiaries with health plan related concerns. The incumbent of this position needs to be customer services oriented. This is a Direct Hire Solicitation

Job Description

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes analyzing beneficiary services health care data (i.e. enrollment, TRICARE, access to care, referral management, etc.), developing administrative or clinical management projects or plans for improved health care beneficiary services, and providing administrative or technical oversight or distribution of work to health care staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.