Job Summary

This position is located in the United States Holocaust Memorial Museum (USHMM), Office of Information Technology (OIT), with a duty location in Washington, DC.

Job Description

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with Clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the basic requirements above, all applicants must also meet the following minimum qualification requirements: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Qualifying experience for GS-13 includes one year of specialized experience equivalent to GS-12 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position as follows: developing, overseeing, and monitoring recovery plans for system failure situations and isolating the root causes of issues; coordinating and performing the design and implementation of new IT systems and expansions; designing and conducting comprehensive studies to develop long-range information technology (IT) forecasts; providing escalated support to internal engineers for client issues by troubleshooting and issuing service tickets and email requests. ***Failure to submit required documentation will result in an ineligible rating.