Job Summary

The core mission of the U.S. Department of Education (ED) Office of Federal Student Aid (FSA) is to administer the federal financial aid programs under Title IV of the Higher Education Act of 1965. Each year, these programs provide billions of dollars in federal loans, grants, and work-study funds to students and their families for education beyond high school.

Job Description

Minimum Qualification Requirements You may meet the minimum qualifications for the GS-09, if you possess the specialize experience, education, or a combination of the two. Specialized Experience for the GS-9 One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience in analyzing the effectiveness and efficiencies of a program or process and providing recommendations for improvement. 2. Experience in all aspects of project management including development, implementation of planning tools and controls, tracking, reporting, and communicating with stakeholders. 3. Experience in analyzing data and documents to identify issues and patterns that need to be addressed. OR EDUCATION (see EDUCATION SECTION of the vacancy announcement) Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to write and verbal communicate skills to document and communicate effectively with both internal and external stakeholders. 2. Ability to effectively communicate recommendations as a result of analysis to management both verbally and written. 3. Knowledge of customer service and customer support principles and methods. 4. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization. Specialized Experience for the GS-11 One year of experience in either federal or non-federal service that is equivalent to at least a GS-09 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience in assessing programs including identifying and implementing continuous process improvements to enhance operational effectiveness and efficiencies. 2. Experience in using qualitative and quantitative techniques to interpret data in supporting strategic plans, operational and organizational impacts, and evidence-based decision making. 3. Experience in all aspects of project management including scope evaluation, project timelines, identifying dependent tasks, monitoring, tracking, reporting, and stakeholder communication. OR EDUCATION (see EDUCATION SECTION of the vacancy announcement) Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to write and verbal communicate skills to document and communicate effectively with both internal and external stakeholders. 2. Ability to effectively communicate recommendations as a result of analysis to management both verbally and written. 3. Knowledge of customer service and customer support principles and methods. 4. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization.