Job Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serve as Deputy Director and Chief of Operations within the NATO School Oberammergau in the Communications and Information Systems Directorate. Support NATO training requirements through the effective operation and maintenance of hardware/software systems and infrastructure.

Job Description

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Conducting system administration studies and engineering related solutions for various projects and operational needs; 2) Performing regular security monitoring to identify vulnerabilities as well as possible intrusions; AND 3) Overseeing the development of technical data, estimates, statistics, and other information useful to higher level managers in determining which goals and objectives to emphasize. IT-related experience demonstrating each of the four competencies listed below: (1) Attention to Detail - Lead others by setting the standards for the quality of work, even in the most difficult and/or high-pressure circumstances. Review and edit work completed by others to ensure that the quality of work meets acceptable work standards. (2) Customer Service - Use expertise and experience to address complex problems, questions, or complaints. Anticipate customer needs and modify the team's work activities, processes, and practices to meet these needs. Collaborate across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (3) Oral Communication - Clearly explain and defend complex ideas, appropriately adapting to each audience's level of knowledge. Actively listen and clarify points when presenting highly complex and controversial findings. Use well- constructed, fact- based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Provide precedent setting solutions to unique problems not previously encountered. Help team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals. Identify the root causes of problems; develop systemic solutions to address them and prevent them from reoccurring.