Job Summary

This position is part of the Defense Human Resources Activity. The incumbent will be responsible for 11 government employees, the DoD beneficiary support and services at DMDC, to include the DMDC Support Office (DSO), Partner Mission IT Support, the DMDC Consolidated Contact Center at Ft. Knox, KY, as well as the electronic benefits services for the Office of the Secretary of Defense a total of 270 contractors in all.

Job Description

You may qualify at the GS-GS-15, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-14 grade level in the Federal service: Managing a contact center with extensive knowledge and experience in Personnel Reporting System (DEERS), and Health Management operations and data (Tricare Management Activity (TMA)). Utilizing legislation and policies related to the Department of Defense (DoD) benefits and entitlements efficiently and accurately. Providing support to investigative agencies and advisory services with local and large-scale agencies including high level officials and their customers regarding benefits, entitlements and records. Researching and applying Uniformed Services benefits and entitlements, and other government Agencies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.