Job Summary

The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions.

Job Description

GS-5: Applicant must possess at least one (1) year of SE equivalent to the GS-4 grade level. SE is defined as follows: Performed clerical support functions for an office. Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance. Utilized computers to type documents and/or forms. GS-6: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows: Created and maintained records and files in accordance with policies and procedures. Utilized computers to type documents and/or forms. Communicated with internal staff and/or outside entities to obtain and/or provide information. GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows: Created, maintained, and disposed of records and files in accordance with policies and procedures. Retrieved information/data from a variety of databases. Communicated with internal staff and outside entities to obtain, verify, and provide information. Conducted physical security checks of the premises and/or took security measures to protect sensitive information. GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows: Created, maintained, and disposed of records and files in accordance with policies and procedures. Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s). Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help. Conducted physical security checks of the premises and ensured sensitive information was protected and secured. Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.