Job Summary

IT Specialist positions located in DOL, Bureau of Labor Statistics (BLS), Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making.

Job Description

Candidates must demonstrate proof of meeting the Minimum Qualifications, that is, both the Experience and the Specialized Experience listed below. Minimum Qualifications Experience IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing requirements that impact the work and outcomes of a work unit. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth technical customer support such resolving non-routine problems, questions, or complaints; following-up on customer inquiries and requests for assistance to resolve problems about products or services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally presenting technical information in an effective, professional, and understandable manner in formal settings; engaging in discussions and sharing of information with co-workers or team members. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve difficult problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve issues that impact the work and outcomes of a work unit. AND Specialized Experience Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, i.e. GS-11, in the Federal Service. Specialized experience is defined as both of the following: 1. Demonstrated experience producing web pages using a Content Management System (CMS). Experience at this level includes applying skills in CMS platforms like Rhythmyx, WordPress, Joomla, or Drupal to complete tasks such as: - Editing and updating page text, documents, and graphics - Using workflow tools to publish content - Testing pages to ensure content renders properly - Troubleshooting formatting, layout, and display issues 2. Demonstrated experience performing website maintenance tasks. Experience at this level includes applying technical skills in HTML, CSS, JavaScript, and related frameworks (e.g. Bootstrap), libraries (e.g. jQuery, React), and browser-based testing tools (e.g. Selenium) to complete tasks such as: - Modifying site structure - Correcting layout and styling - Testing pages to verify functionality - Fixing cross-browser rendering inconsistencies - Debugging code errors - Updating code to improve responsiveness and design