Job Summary

This position is in the Information Technology Division, Laboratory and Scientific IT, USDA's National Centers for Animal Health, based in Ames, Iowa. If selected you will provide daily, customer focused technical support for staff for successful resolution of common hardware and software problems encountered with Windows and Macintosh computers, as well as specialized scientific, proprietary, and organizational hardware and software in a large scale, high security laboratory environment.

Job Description

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement, including specialized experience and/or education, as defined below. FOR THE GS-07 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-05 level) that demonstrates: -Providing technical support and maintenance of computer hardware and software in person or over the phone -Resolving routine computer issues adhering to written procedures -Supporting users, computers, and printers in a networked, Active Directory environment OR EDUCATION: Successfully completed one full year of graduate level education in a related field of study in Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics or Technology Management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR a Master's degree in Information Technology. OR Superior Academic Achievement: To qualify based on superior academic achievement, you must have completed the requirements for a bachelor's degree from an accredited institution AND must meet certain GPA requirements. For more details click: Superior Academic Achievement TRANSCRIPTS are required. COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-7 GRADE LEVEL: Applicants may have combinations of successfully completed education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Applicants may have combinations of successfully completed graduate education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.