Job Summary

The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have

Job Description

To qualify for this position at the entrance level, you must possess one year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation. Experience providing technical support to end users in a help desk or desktop support environment. Experience troubleshooting Windows desktop operating systems and common enterprise applications. Familiarity with Microsoft Office / Microsoft 365 applications. Experience installing and configuring computer hardware, printers, and peripheral devices. Basic understanding of network connectivity, VPN access, and wireless networking. Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance. Experience using ticketing systems to log, track, and resolve service requests. Strong customer service and communication skills. Ability to troubleshoot and resolve technical issues in a timely and professional manner. This position requires occasional travel between both of our offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required. Candidates must be able to lift and move items weighing up to fifty (50) pounds.