Job Summary

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. GS: $75,788 to $98,530 Per Year

Job Description

Individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Develops detailed security incident procedures and provides training to personnel. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Works with end users and others to identify, document and justify the need for specific services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Interfaces effectively with all levels of personnel internal and external to the organization. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifies and addresses cybersecurity workforce planning and management issues. In addition to the experience demonstrating the four competencies above, individuals must have one year of specialized experience equivalent at the next lower grade level (GS-09) or pay band in the federal service or equivalent experience in the private or public sector including: Experience applying IT principles, concepts, methods, practices, and interpreting DoD and DoN policies, procedures, planning, and executing cybersecurity best practices. Experience in Information Technology Customer Support including initiating requests for all new seats, accounts, applications, peripherals, specialty hardware or software, or proprietary application designs, task orders and proposed Move, Add and Change(MACs). Experience evaluating requests for Navy Enterprise services within authority or budgetary thresholds and recommending an optimum course of action. Experience submitting accurate and complete service requests using enterprise tools. Experience demonstrating effective communication both in orally and in writing. Experience managing technical refresh cycles, to include asset verification, identifying and submitting requested service modifications, task order modifications, and enforcing scheduling and prioritization. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.