Job Summary

This position manages the Udall Foundation Information Technology (IT) program. The incumbent oversees the day-to-day operations of the agency's IT infrastructure and uses program management techniques and practices to ensure program effectiveness. The incumbent also provides input and guidance to the Chief Operations Officer as it relates to all aspects of the IT program.

Job Description

General Qualifications - All Levels: Superior character, good judgment, interpersonal skills, and an ability to work in a supportive, professional, and problem-solving manner with agency employees, outside partners, and stakeholders. Leadership skills as characterized by the ability to develop a common vision with colleagues, superiors, and subordinates, and a facilitative management style that emphasizes teamwork, collegiality, and flexibility. Skill in assessing a problem or requirement, organizing an appropriate, solutions-focused response, and engaging others as needed to achieve a desired outcome. An ability to multitask and manage multiple requirements simultaneously and effectively while maintaining oversight over areas of responsibility. Ability to work independently to plan, organize, and coordinate technical projects, and to monitor and report on progress towards project objectives and milestones. Superior oral and written communications skills, including the ability to communicate clearly, listen effectively, and engage with and inspire others. Technical Qualifications - IT PM Level: A bachelor's degree in computer science or a related field, or at least five (5) years of applicable experience. At least five (5) years of experience with Microsoft environments (e.g., Active Directory, Group Policy), including installation, configuration, maintenance, and troubleshooting. At least five (5) years of experience with network and systems administration, including advanced understanding of network concepts (TCP/IP, DNS, DHCP, VPNs, firewalls, and routing). At least five (5) years of experience with system storage, backup, and disaster recovery. This includes designing and implementing backup and disaster recovery plans to ensure agency continuity, and performing system and network monitoring to proactively identify bottlenecks and issues. At least three (3) years of experience with physical and cloud platforms (e.g., Azure). This includes migrating on-premise systems to the cloud and managing cloud and physical resources. At least three (3) years of experience diagnosing and resolving complex technical issues across multiple systems and platforms. At least three (3) years of experience creating clear, concise, and comprehensive technical documents to support IT operations (e.g., system maps, procedures, system plans). At least three (3) years of experience serving as the primary point of contact for critical systems and infrastructure. At least three (3) years of experience serving in a leadership capacity for IT projects, working with a variety of stakeholders to ensure project and program success At least three (3) years of experience proactively identifying efficiencies and improvements for an organization's information technology initiatives. Knowledge of Federal IT security guidelines and standards including FISMA and Zero Trust Architecture. Technical Qualifications - Senior IT PM Level: A bachelor's degree in computer science or a related field, or at least seven (7) years of applicable experience. At least seven (7) years of experience with Microsoft environments (e.g., Active Directory, Group Policy), including installation, configuration, maintenance, and troubleshooting. At least seven (7) years of experience with network and systems administration, including advanced understanding of network concepts (TCP/IP, DNS, DHCP, VPNs, firewalls, and routing). At least seven (7) years of experience with system storage, backup, and disaster recovery. This includes designing and implementing backup and disaster recovery plans to ensure agency continuity, and performing system and network monitoring to proactively identify bottlenecks and issues. At least five (5) years of experience with physical and cloud platforms (e.g., Azure). This includes migrating on-premise systems to the cloud and managing cloud and physical resources. At least five (5) years of experience diagnosing and resolving complex technical issues across multiple systems and platforms. At least five (5) years of experience creating clear, concise, and comprehensive technical documents to support IT operations (e.g., system maps, procedures, system plans). At least five (5) years of experience serving as the primary point of contact for critical systems and infrastructure. At least five (5) years of experience serving in a leadership capacity for IT projects, working with a variety of stakeholders to ensure project and program success At least five (5) years of experience proactively identifying efficiencies and improvements for an organization's information technology initiatives. Knowledge of Federal IT security guidelines and standards including FISMA and Zero Trust Architecture. Experience forming and managing cross-agency IT project teams, ensuring sound project methodology principles are followed to ensure success. Experience with developing and executing IT project timelines and/or road maps, including determining timelines and identifying budgetary and resource needs. Skill and experience with translating technical language and topics for non-technical stakeholders and briefing leadership on various projects and initiatives. Skill identifying and recommending to leadership improvements to agency IT operations, activities, and initiatives. Skill in identifying and using innovative methods to address IT needs within a resource-limited environment, delivering cost-effective solutions without compromising quality or compliance.