Job Summary

DCSA's Office of Customer Success is seeking a Strategic Analyst to help shape the future of how the agency serves its customers & advances its mission. In this dynamic, high-impact role, you will lead complex analyses & strategic initiatives that drive customer success, business development, & enterprise growth. You will assess customer needs & market demand; identify service gaps, adoption barriers, & emerging opportunities; & develop data-informed recommendations that enhance the agency.

Job Description

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/05/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Applying strategic planning, business development, customer success, and performance management principles to identify growth opportunities, improve service delivery, and support organizational objectives. Conducting market, customer, and demand analyses to identify customer needs, service gaps, adoption barriers, competitive or overlapping offerings, and opportunities to increase use of products or services. Building and maintaining professional relationships with customers, stakeholders, and strategic partners; gathering customer feedback; and representing an organization in meetings, working groups, or cross-functional forums. Developing data-informed recommendations, executive briefings, decision memoranda, or other written products that support leadership decisions regarding customer strategy, growth, governance, business processes, or organizational change. Collaborating across business lines or functional organizations to align customer needs, operational capabilities, and strategic priorities. Specifically you will be evaluated on the following competencies: 1. Marketing and Demand Planning: Develops and implements strategies as they relate to developing customer outreach, marketing initiatives, demand collaboration and demand planning, and performance measurement analysis. 2. Stakeholder Management: Applies concepts, practices, and techniques to identify, engage, influence, and monitor relationships with individuals and groups connected to the work effort; including those who are actively involved, exert influence over the process and its results, and have a vested interest in the outcomes (positive or negative). 3. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. 4. Data Analysis: Analyze, model, and transform data to highlight useful information; suggest recommendations and conclusions, and support senior leader decision making. 5. Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.