Job Summary

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Job Description

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes: Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues; Installing and updating network, software, and hardware components; and Advising management on security protocols to maintain system compliance and prevent unauthorized access.