Customer Service Support Specialist (Payroll)
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Position ID:
CEDA-26-13007466-MP
City:
Alexandria, Virginia
Date Posted:
2026-07-17
Expiration Time:
2026-07-27
Job Type:
Job Category:
Miscellaneous Administration And Program
Salary:
85447 - 111087 PA
Job Summary
About the Position: This position is with U.S. Army Corps of Engineers, Mission Support Battalion with a duty station location of Alexandria, VA.
Job Description
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. This is a Limited Area of Consideration for applicants that are Current Civilian Employees of the Command, USACE and the other employment authority categories listed above. Current Civilian Employees of the Command Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: Provides general and technical advice and assistance relative to defense civilian payroll system support policy, planning and procedures. Provides payroll liaison services with appropriate budget offices. Verifies and processes a variety of payroll and time and attendance data impacting pay. Investigates and resolves payroll issues associated with various and unrelated types of civilian appointment such as career, career conditional, consultants, temporary, part-time, student employment, etc. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. [remove LL.M., if unrelated] in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Business, Management, Finance, Accounting etc. (You MUST submit a copy of your transcript with your application package or you will be rated ineligible) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages (You MUST submit a copy of your transcript with your application package or you will be rated ineligible) You will be evaluated on the basis of your level of competency in the following areas: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).