Job Summary

The CPAC is a regionally consolidated business entity established to entrance revenue operation throughout the VHA Network by standardization and consolidation of functions and the integration of VHA and industry best practices. This position is located in a Consolidated Patient Account Center (CPAC) Program Management Office (PMO) Quality and Performance Division.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2026. GS-11 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-09, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying the principles, methods, and strategies of VHA Systems Redesign, Lean, Lean Six Sigma, and other quality- and performance-improvement methodologies. Using statistical and nonstatistical process-improvement tools and techniques, such as Pareto charts, run charts, histograms, root-cause analysis, and 5S. Developing and delivering instructional programs, training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams regarding redesigned processes and improvement methods. Preparing briefing materials, statistical and narrative reports, presentations, and recommendations for leadership and other stakeholders. ~OR~ Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or equivalent doctoral degree, 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. (if related). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPTS REQUIRED) ~OR~ Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and successfully completed graduate education that demonstrates the ability to perform the duties of this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying the principles, methods, and strategies of VHA Systems Redesign, Lean, Lean Six Sigma, and other quality- and performance-improvement methodologies. Applying systems thinking, systems engineering, organizational behavior, change-management, and performance-improvement principles to address complex operational problems. Using statistical and nonstatistical process-improvement tools and techniques, such as Pareto charts, run charts, histograms, root-cause analysis, and 5S. Evaluating existing programs, services, processes, and workflows; identifying improvement opportunities; and developing recommendations for change. Planning, coordinating, and managing improvement projects, including developing project plans, establishing milestones, coordinating activities across multiple departments or organizational units, and monitoring project progress. Developing and delivering instructional programs, training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams regarding redesigned processes and improvement methods. Preparing briefing materials, statistical and narrative reports, presentations, and recommendations for leadership and other stakeholders.