Job Summary

This position is located with the Department of Veterans Affairs Debt Management Center, within the Office of Finance, Office of Management. The primary purpose of this position is to process financial transactions and perform tasks related to debt collections, to include performing account research, responding to customer inquiries, and processing financial transactions.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position, you may be advanced without time restriction if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. For a GS-06 position, you must have served 52 weeks at the GS-05. For a GS-07 position, you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify for the GS-05 level based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing basic computer applications/software, including Microsoft Word, Excel, Outlook or similar applications; Communicating with customers or colleagues by phone, email, or in writing to answer questions or provide information; Reviewing documents, records, or data for accuracy; and Completing assigned tasks within established deadlines or quality standards. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education in excess of the first 60 semester hours (i.e. beyond the second year). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You may qualify for the GS-06 level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing policies and procedures to generate alternative solutions; Communicating with customers or colleagues by phone, email, or in writing to explain processes, resolve discrepancies, or provide status updates; Reviewing financial records, or transactions, or documentation for accuracy and completeness; Drafting written correspondence, such as letters or emails, to respond to customer inquiries or requests for information. You may qualify for the GS-07 level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Researching and analyzing account, or transaction, or case records across multiple systems to discrepancies and determine an appropriate resolution; Preparing written correspondence and delivering oral explanations to customers, colleagues, and other stakeholders to convey complex or technical information clearly; Reviewing completed transactions, or records, or documentation for accuracy with established policies; Responding to customer inquiries by assessing the situation, explaining options or requirements, and resolving the issues or satisfying their expectations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.