Job Summary

The Medical Administrative Assistant provides administrative support across the medical center during regular and off-tour hours. Key duties include processing patient admissions, transfers, and discharges, verifying eligibility and insurance, and managing decedent affairs. The position coordinates patient referrals and beneficiary travel, updates tracking systems like VistA and BMS, generates daily Gains & Losses reports, and resolves administrative issues.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support within a healthcare facility during regular or off-tour hours; performing eligibility determinations, verifying patient demographic and insurance information, and processing inpatient/outpatient admissions, transfers, and discharges; managing decedent affairs activities, including next-of-kin identification, postmortem authorizations, and the release of patient remains in accordance with federal and state regulations; coordinating patient referrals, special transportation, and beneficiary travel authorizations; updating patient tracking software such as VistA and Bed Management Systems (BMS); compiling and finalizing daily statistical reports such as Gains and Losses (G&L); using office automation software (e.g., word processing, spreadsheets, presentation graphics, and email) to prepare and maintain administrative records; and handling inquiries or complex administrative issues by communicating policy guidelines and liaising with clinical staff, patients, family members, or external entities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.