Job Summary

The Lead Health Benefits Assistant is a staff position located in the Patient Registration section of the Health Administration Service Line. Patient Registration encompasses the following functions: Pre-registration, Patient Enrollment, Eligibility Verification and Determination, Means Test, Veterans Health Identification Cards, Decedent Affairs, Personal Funds of Patients, Master Patient Index (MPI), Benefits, Information Desk, Centralized Check-in as well as Admissions and Patient Movements.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/11/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Engaging in the processes related to pre-registration, eligibility, travel, kiosk functionality, and centralized check- in/scheduling. Understanding of Federal Regulations, directives and laws governing medical benefits. Assessing disability, demographics, and means test data necessary to capture all Veteran Functions and how the information impacts workload. Assessing documentation for accuracy, determining corrective actions, developing methods of monitoring effectiveness. Training employees to ensure adequate knowledge in the daily use of work tools. Utilize quick judgement in performing under stressful and emotional situations. Assessing workload problems of personnel and develop corrective measures for the Supervisor. You will be rated on the following Competencies for this position: Applies Technology to Tasks Customer Service (Clerical/Technical) Manages and Organizes Information Teaches Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in an office setting with a number of staff and customers in the immediate area. There is frequent contact with patients with exposure to disease and disturbed patients. Personal interviews are conducted with patients and employees in the office setting in any area of the HAS areas and inpatient areas. Numerous activities and many distractions characterize work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.