Job Summary

The incumbent serves as an Advanced Medical Support Assistant in Care in the Community Service located within the Sepulveda VA Medical Center. This position serves as a Consult Coordinator for Care in the Community (CITC). The AMSA works collaboratively with other members of expanded health care teams including Non VA robust interdisciplinary approach to care.

Job Description

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j Experience None Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-06 Experience: One year of experience equivalent to the [GS-5] grade level. Demonstrated Knowledge, Skills, and Abilities: In addition to the minimum experience required for this position, candidates must demonstrate ALL the KSAs below: i. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. ii. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. iii. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. iv. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. v. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. vi. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: Sitting, Walking, and Standing