Job Summary

The primary purpose of this position is to receives veterans at the front desk or by telephone encounter to determine the nature of their visit/telephone call and directs them appropriately. This position is assigned to the Medical Center Complex located in North Las Vegas. The primary mission of the healthcare system is to provide care to improve the health of the men and women who have so proudly served our nation.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Specialized experience includes: Must be proficient working with computer based programs, utilizes the computer to perform a wide variety of record keeping, correspondence, tracking operations and appointment, compiles and compares data for reporting purposes, communicates with people from a variety of backgrounds and with varying levels of understanding, demonstrates or provides instructions to veterans/caretakers in the use of off the shelf prosthetic devices, reviews all outgoing correspondence and reports ensuring proper format, grammar, spelling, etc, composes simple correspondence or other written work. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond as stated above. Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.