Job Summary

This position is organizationally located within the Telephone Operation section of the Health Administration Service at the Marion, IL VA Health Care System. The primary purpose of this position is to provide comprehensive telephone and telecommunication support to the medical facility and all associated sites. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2026. Time-In-Grade Requirement: There is no Time-In-Grade requirement at the GS-4 grade level. You may qualify based on your experience and/or education as described below: General Experience: Applicant must possess at least 52 weeks (1 year) of (General Experience) Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience must be clearly indicated in your resume. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 2 years of education above high school. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond 2 years of high school. To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-04. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in an office setting that is well-lit, ventilated, and temperature controlled. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.