Job Summary

This position is located in Primary Care Service at the Cincinnati Department of Veterans Affairs. This position has first line responsibility for several primary care programs and serves primarily as the Supervisory Program Specialist in the Primary Care Service over the Scheduling Supervisors at all locations.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-9 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Strong interpersonal skills, and the ability to develop effective working relationship with a broad range of individuals Ability to work independently and efficiently under pressure and to organize, plan and prioritize work Skill in applying analytical and evaluative techniques to identify and solve issues Knowledge of the theory and principles of management and organization including administrative practices and procedures common to organizations Skill in conducting interviews with supervisors and employees to obtain information Skill in operating computers, printers, scanners, calculators, fax machines, copiers and telecommunication and teleconference equipment Skilled in the use of computer software packages such as Excel, PowerPoint, and Microsoft Word Knowledge of the Privacy Act, medical center policies, and other regulations relative to the confidentiality of medical records Ability to analyze medical record information and abstract meaningful data. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts (official or unofficial) with your application. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond one year of graduate education. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Strong interpersonal skills, and the ability to develop effective working relationship with a broad range of individuals Ability to work independently and efficiently under pressure and to organize, plan and prioritize work Skill in applying analytical and evaluative techniques to identify and solve issues Knowledge of the theory and principles of management and organization including administrative practices and procedures common to organizations Skill in conducting interviews with supervisors and employees to obtain information Skill in operating computers, printers, scanners, calculators, fax machines, copiers and telecommunication and teleconference equipment Skilled in the use of computer software packages such as Excel, PowerPoint, and Microsoft Word Knowledge of the Privacy Act, medical center policies, and other regulations relative to the confidentiality of medical records Ability to analyze medical record information and abstract meaningful data. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond beyond the first two years of graduate education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.