Job Summary

The incumbent serves as a Supervisory Medical Support Assistant (MSA). The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous electronic health record applications and knowledge of medical terminology. The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities.

Job Description

Basic Requirements: Education and Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR one year above high school; OR equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Certification: None required. Physical Requirements: Outlined below Grade Determinations: To qualify for the GS-7 grade level, you must have one year of experience equivalent to the GS-6 grade level leading or supervising MSAs or equivalent administrative patient support in a non-VA medical inpatient, outpatient, or interdisciplinary setting. In addition, candidates must demonstrate, in their resume, all of the Knowledge, Skills & Abilities (KSAs) below: Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. Therewill be some walking, standing, bending, and carrying of relatively light objects. The position may alsorequire stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.