Job Summary

This position is organizationally aligned to the Environmental Management Service at the William S. Middleton VA Medical Center, Madison, Wisconsin (607) - a Level 1b Complexity VHA Facility. The Program Support Assistant (PSA) serves as the primary support to the team in a wide variety of general administrative and clerical functions which includes customer service and coordination, and computer applications support.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communication and interpersonal relations, including the ability to appropriately and courteously relate to internal and external customers. Maintenance of confidentiality of patient/employee information, electronic and print. The medical center performance improvement program. How to work and function in the medical center in a safe manner, including infection control and the correct operation of equipment. This position requires knowledge of pertinent directives, policies and precedents which affect the program goals and objectives, work processes and administrative operations of the medical center. Knowledge of hospital policies and procedures in required to facilitate interaction between different services. Knowledge of medical terminology and technical data. Working knowledge of personal computers and use of software: Windows, Microsoft Word, Access, Excel, Power Point, and the VISTA Computer System, CPRS. Knowledge of Internet/Intranet and Outlook computer applications for daily communication, on and off station. Knowledge of security processes to include Public Key Infrastructure (PKI) and Rights Management. Knowledge of medical center programs as they relate to Environmental Management Service and the services provided. Knowledge of the goals, priorities, and policies to assemble information to be used for reports and responses in inquiries, to compose correspondence related to Environmental Management Services. Ability to prioritize multiple important assignments and communicate effectively with Supervisor and others in addressing needs of the medical center. Ability to plan, organize and coordinate work. The incumbent must have the ability to analyze and solve problems in a positive, goal-oriented manner and to make clear, well-defined recommendations. The incumbent must have the ability to communicate verbally and in writing with a variety of people from diverse backgrounds and varying levels of understanding. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.