Job Summary

The Program Support Assistant provides administrative support to the Patient Advocate Office, assisting the supervisor with coordinating daily operations, manages meetings, phones, and office tasks to ensure Veterans, families, and visitors receive timely, accurate, and compassionate assistance.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/24/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: interpreting correspondence, mailings and directives; knowledge of basic organizational goals and daily operations; understanding of how different office functions connect; ability to recognize urgent matters and manage scheduling under pressure; familiarity with common computer systems and Microsoft Office; awareness of VA training programs and office tools; ability to use standard office equipment and prepare correspondence and reports; basic knowledge of VA policies to provide correct information; strong interpersonal and customer-service skills; proper telephone etiquette; ability to prioritize tasks, stay organized, and work accurately under pressure.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year) to meet the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCRIPT REQUIRED). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.