Job Summary

The incumbent provides leadership and guidance throughout the facility by overseeing the health care system's policies, Standard Operating Procedures (SOPs), and documents including governing charters. The incumbent is responsible for administering, analyzing, and performing work involved in establishing, disseminating, and managing STVHCS policy and governance within the VA, VHA, and sharing National and VISN-level directives and policies with the station personnel.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge and skill in applying qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; knowledge in conducting studies, analyzing findings and making recommendations on substantive operating programs; knowledge of leadership techniques and skills; ability to independently research and manage policy development process; ability to independently research and manage policy development process, providing guidance and expert level knowledge of operations in the construction of policies, SOPs, and governance structure and documents; and ability to research and cross reference and interpret multiple regulatory information to synthesize information in local policy. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: Technical & Systems Skills - Basic SharePoint proficiency, including document libraries, version control, and content management. - Working knowledge of Microsoft Office tools-particularly Word (policy drafting), Excel (data tracking), and Teams/Outlook for collaboration. Policy Development Exposure - Experience drafting, reviewing, editing, or updating policies, SOPs, or workflow documents. - Understanding of policy formatting requirements, approval workflows, and publication processes. Regulatory & Accreditation Awareness - Familiarity with regulatory or accreditation standards (e.g., Joint Commission, VHA directives, CMS requirements). - Exposure to compliance-related documentation, audits, or readiness activities. Communication & Stakeholder Engagement - Experience communicating with internal stakeholders-clinical, administrative, or leadership. - Ability to gather feedback, route documents for review, and maintain clear communication channels. Project Coordination Skills - Assisting with project planning, scheduling, documentation, and tracking deliverables. - Supporting cross-functional meetings through note-taking, follow-up actions, or file organization. Customer-Service Friendly Approach - Demonstrates courtesy, responsiveness, and professionalism in all interactions-traits emphasized across VA customer-service expectations, such as listening effectively, resolving concerns promptly, and going beyond basic requests to be helpful. - Experience supporting internal or external customers with patience, clarity, and service-oriented problem solving (skills also reflected in staff feedback and service expectations). - Customer-service related competencies are also recognized as valuable organizational skills within VA role. Physical Requirements: There are no unusual physical demands. Sitting, standing, listening, talking, working at a computer, and on the phone are the primary activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.