Job Summary

HR Navigator supports the VA Medical Center by providing in-person onboarding assistance, employee HR support, benefits education, and HR systems processing. The role ensures timely hiring, accurate HR data, regulatory compliance, and quality customer service. The position is aligned to the local strategic unit and located on-site, offering direct HR navigation support to staff, managers, and leadership.

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. You may qualify based on your experience and/or education as described below: GS-05 Minimum Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization. Qualifying specialized experience would typically include, but is not limited to assisting with tasks such as collecting documentation or reviewing forms for accuracy; providing customer service through phone, email, or walk-in support; using automated systems to enter or retrieve data; supporting administrative processes such as payroll documentation, form completion, or employee inquiry intake; and preparing various types of correspondence, follow-up meeting arrangements, and similar functions required to administer operations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a full four (4) year course of study, above high school, leading to a bachelor's degree in a field for which high school graduation or the equivalent is the normal pre-requisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two years. GS-06 Minimum Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Qualifying specialized experience would typically include but is not limited to reviewing personnel documents and identifying discrepancies; providing benefits guidance such as Health, Life, Dental, Vision, Retirement, and other benefit programs; conducting benefits enrollment and reviewing forms for accuracy/compliance; providing customer support related to human resources functions; submitting and tracking troubleshooting tickets; and using automated systems to upload documents, maintain data integrity, and process actions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The work requires regular and recurring physical activity, including walking throughout the facility to escort candidates and employees to various locations, standing for extended periods during onboarding activities, and navigating between offices and service points. These physical demands are essential to performing the in-person components of this role. Work Environment: Work is performed in an office setting which is adequately lighted, heated, and ventilated. The work is performed in an on-site facility setting that requires direct interaction with candidates, employees, and multiple support services. The environment necessitates routing presence in various areas of the facility to coordinate onboarding activities and deliver face-to-face HR services. The essential functions of the position cannot be fully performed in a remote or virtual setting due to reliance on physical processes, in-person coordination, and direct customer interaction.