Job Summary

This position is in Workforce Management team at the Veterans Health Administration (VHA) Member Services (MS) within Organizational Management & Development (OMD), Workforce Management (WFM). The incumbent provides real time staffing analysis and establishes controls to assist forecasting and scheduling analyst staff in maintaining service levels. This position is available at anyone of the following 5 locations, Smyrna, GA, Topeka, KS, Waco, TX, Fort Riley, KS and Hot Springs, SD.

Job Description

To apply for this position, you must have the following qualifications: EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level in the Federal service that includes applying analytical in evaluating methods and techniques to issues concerning the effectiveness of programs or operations in meeting establish goals and objectives; preparing and analyzing reports and work measurement data to assist management. -OR- EDUCATION: Two full years of graduate education or a master's degree, such education must demonstrate the knowledge, skills, and abilities necessary to do the work. -OR- Combination: Equivalent combinations of successfully completed graduate-level education (beyond 18 semester hours) directly related to the work of this position and specialized experience, as described above. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.