Job Summary

These positions are in Pharmacy Customer Care (PCC) within the Department of Veterans Affairs. These positions will be located in Waco, TX; Topeka, KS and Fort Riley, KS. The primary purpose of the position is to resolve issues and concerns of veterans, veteran family members and/or legal representatives, the public, and VA employees concerning pharmacy support activities and administrative processes related to pharmacy services provided to our nation's veterans.

Job Description

To qualify for the Contact Representative GS-0962-6 you must have at least one (1) year of specialized experience equivalent to the next lower grade level (GS-5) in the Federal Service that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Contact Representative at the GS-6 level. Qualifying specialized experience includes: Receives and generates telephone calls concerning pharmacy/prescription-related issues and inquiries; process medication refills, alerts to request renewals of medications, performs all duties of the position while exhibiting excellent customer service skills; uses ability to perform a variety of computer skills, such as with Microsoft Word and Excel; uses data entry skills; and uses ability to communicate with individuals and with groups. (This experience must be fully documented in your resume.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.