Job Summary

The primary purpose of this position is: To provide continuity in all facets of Passenger Service operations while providing the best in customer service for DoD eligible travelers utilizing Air Mobility Command (AMC) aircraft for official and or leisure travel. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Job Description

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Positions, Transportation Clerk and Assistant Series, 2102. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes knowledge of established transportation or traffic management guidelines to perform a full range of transportation support duties such as (1) receiving, processing, and manifesting passengers (2) controlling the movement of passengers by utilizing manifest or opportune airlift (3) providing counter service and information to passengers arriving, transiting, or departing this port and d (4) providing incidental transportation and services for passengers and baggage associated with air transportation. Knowledge of standardized transportation instructions, regulations, procedures, and operations to perform a full range of standard transportation clerical duties and resolve recurring problems pertaining to the passenger function. Knowledge of the structure and content of transportation documentation (e.g., visas, travel orders, flight manifest) to investigate and resolve routine or recurring discrepancies, check documents for adequacy, or perform comparable actions that are covered by established procedures. OR EDUCATION: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of your transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience as described above may be used to qualify for this position. NOTE: You must submit a copy of your transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-04 level is required to meet the time-in-grade requirements for the GS-05 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Basic knowledge of passenger entitlements. Basic knowledge of standardized transportation instructions, regulations, policies, and procedures. Basic knowledge of frequently used and clearly stated instructions and regulations to respond to a range of recurring questions from commercial carrier personnel, customers, or others. Ability to learn transportation automated systems in order to track baggage, resolve discrepancies, and prepare reports. Ability to communicate effectively, both orally and in writing. Ability to safely operate a forklift, motor vehicle, and passenger vehicle. Ability to identify, and knowledge to correct, errors in the transportation databases. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.