Job Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Job Description

BASIC REQUIREMENTS: NF2 Entry Level: Must be at least 18 years old. Two years of college education from an accredited college or vocational school in the fields related to the duties to be performed OR one year of experience performing administrative work with an emphasis on customer service which demonstrates the candidate’s ability to perform the duties as listed within the position description. The target level for this billet is NF3. Employees may be promoted (without competition) if they meet the following requirements: Has demonstrated the ability to successfully perform all functions of this Position Description without direct supervision and demonstrates exceptional knowledge in the administrative management of the HR Benefits program and has applied this knowledge in various work operations. **and/or** Has successfully met the 12-month probationary period **and** Has received an Exceeds Expectation or Outstanding rating on their annual performance appraisal. NF3 target level: Applicants may be considered at the NF3 level if they meet the below requirements. A four (4) year degree from an accredited college or university in fields related to duties of the position being filled OR a minimum of two (2) years of experience demonstrating exceptional knowledge in the administrative management of the HR Benefits program and has applied this knowledge in various work operations. Ability to travel off-island for training and conferences, if necessary. QUALIFICATION REQUIREMENTS: Ability to build strong workplace relationships within a diverse workforce while providing world class customer service. Ability to critically think and diffuse problematic issues related to claim resolutions, workplace injuries, and benefit entitlements. Ability to interpret and implement directives, policies, rules, federal regulations as they relate to benefit administration to include government funded travel. Ability to communicate effectively and professionally in person and in writing. Must be able to effectively deliver information to large audiences and keep the workforce abreast through written communications of benefit updates and changes to policies and directives. Demonstrated ability to work in a fast-paced environment with the ability to manage multiple tasks and changing requirements with excellent customer service and interpersonal skills. Knowledge of applying tact and diplomacy when dealing with sensitive issues while exercising confidentiality and privacy. Ability to organize in a logical fashion. Possess strong computer skills in operating computer programs and applications such as Microsoft 365 (or other similar programs). Must be able to type a minimum of 45 wpm. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.