Job Summary

This position is assigned to Non-appropriated Fund (NAF) Navy Military Ticket Program; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide assistance to eligible patrons and ticket selling agents through website access, navigating the site and ticket transactions, and other customer service support with the Military Ticket Program (MTP).

Job Description

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations. A bachelor's degree of 4 full years of higher-level education leading to such a degree. A combination of progressively responsible specialized experience and higher-level education. A qualified candidate possesses the following: Knowledge of MTP rules, procedures, operations, and business practices. Knowledge of MWR programs and services sufficient to provide customers with recommendations and guidance on travel, recreation, or vacation needs. Knowledge of ticket office operations sufficient to accurately process a variety of ticket transactions. Knowledge of and skill in telephone and email etiquette for customer service operations. Knowledge of and skill in the use of Ticket Management System. Skill in and ability to navigate the MWRTickets public facing website. Skill in providing excellent customer service. Skill in the use of technology devices and software applications, including Microsoft Office applications. Skill in reading comprehension and basic math. Ability to understand customer requests or issues and determine what steps and procedures are necessary and the order of their performance. Ability to communicate effectively both orally and in writing. Ability to work independently and as part of a highly motivated team.