Job Summary

As a Lead User Experience Designer with the U.S. Office of Personnel Management, you will shape how the Federal workforce experiences digital government. You will lead research, design, and usability testing for a large-scale web application, build the design system and standards that keep it consistent and accessible, and bring modern design practice to leaders and teams across the agency - turning research and emerging technology into services people actually want to use.

Job Description

To qualify for this position, you must demonstrate proficiency in the following competencies at or above the minimum levels shown and meet the specialized experience requirements described below. Competency Minimum Proficiency Level Attention to Detail 4-Advanced Customer Service 4-Advanced Decision Making 3-Intermediate Information Management 4-Advanced Interpersonal Skills 4-Advanced Oral Communication 3-Intermediate Problem Solving 4-Advanced Teamwork 4-Advanced Technical Competence 4-Advanced Requirements Analysis 4-Advanced Systems Life Cycle 4-Advanced Project Management 3-Intermediate Specialized Experience: You must demonstrate knowledge, skills, and abilities/competencies related to the work of this position, normally attained through the equivalent of one year of specialized experience at the GS-13 level or equivalent, or obtained through other means. Specialized experience for this position is defined as: Conducting user research and applying research findings, customer data, or usability results to design or improve digital products and services; Designing and testing user experiences using methods such as service design, interaction design, user interface design, information architecture, content strategy, or forms design; Evaluating or incorporating artificial intelligence-enabled tools, capabilities, or other emerging technologies into digital products, services, or business processes based on user or organizational requirements; Collaborating with product, engineering, business, or customer experience teams to translate customer requirements into product, service, or technical solutions; and Developing and communicating design recommendations, technical options, implementation approaches, risks, or delivery considerations to stakeholders and technical teams. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.