Job Summary

This position is part of the Department of Energy's Office of the Chief Human Capital Office, Office of HR Operations and Client Services (OHROCS). As a Client Services Division Director, you will provide leadership for a variety of HR programs, deliver high quality products, develop customer-centered solutions and promote efficient human capital management practices.

Job Description

SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-14 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following: (1.) Leading HR Operations or Projects: Experience leading, directing, or coordinating HR staff, project teams, or operational functions in the delivery of HR services in 1 of the following 5 areas: Benefits (e.g., federal benefits administration and processing); Suitability (e.g., personnel security and suitability vetting); HR Hotline (e.g., front-line HR customer service call center or helpdesk operations); Accountability (e.g., internal controls and quality assurance processes); or HR Information Systems (HRIS) (e.g., technical support and system-wide administration of personnel systems); 2.) Applying HR Regulations: Experience applying federal HR regulations, internal controls, and systems to resolve complex issues and provide technical guidance to managers and employees; AND 3) Evaluating Service Delivery: Experience analyzing program metrics, quality control reviews, or workflows to identify operational gaps, mitigate risks, and implement process improvements.