Job Summary

WHAT IS TAXPAYER SERVICES - CUSTOMER ASSISSTANCE RELATIONSHIP & EDUCATION (CARE)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education, Media and Publications, Taxpayer Correspondence Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Job Description

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS GS-13 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position must include: Analyzing process and technical issues and coordinate input from various divisions to identify new methods of correction to complete the work assigned. This requires the incumbent to demonstrate analytical, technical, and process analysis skills. Evaluating new or modified legislation for potential impact on operations; and/or incorporate legislation into program goals, actions, and services. Analyzing assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives. Providing technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas. Working with internal and external organizations to implement service-wide communication strategies and outreach initiatives. Experience with oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations. Experience with written communication techniques to prepare executive briefings, managerial reports, project papers, manuals, and directives. Interprets, develops, adapts, and coordinates analytical reviews of new policies, procedures, and program requirements and their impact on operations and resources. AND You must also meet the following requirements MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards.