Job Summary

This vacancy is for a GS-2210-12, Network IT Specialist located in the Department of Homeland Security, U.S. Coast Guard, C5ISC NETWORK SECTION in ALEXANDRIA, Virginia.

Job Description

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal or private sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Specialized experience must include the following: Demonstrating network knowledge through configuration changes to routers and switches and completes Information Technology Service Management (ITSM) tickets in a timely manner. Enabling baseline and change management industry best practices for network tasking. Managing cybersecurity and accreditation using the Risk Management Framework (RFM) for industry compliance. Provides documentation and facilitates continuous monitoring to maintain the Authority-To-Operate (ATO) for network systems. Communicating with internal and external customers, and stakeholders, to coordinate requirements, outages or other network events. Provides timely response to submitted tickets and status updates. Completing documentation for network changes, compliance reports, and communication and advocates for the timely execution to the collective network team. Establishing working knowledge of network connectivity and hardware platforms and displays ability to proactively address problems before they have escalated and/or caused a critical outage event. Operates in the ITSM tiered escalation model in accordance with industry best practices. In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.