Job Summary

Positions under this announcement are being filled using a Direct Hire Authority (DHA) Consider each location carefully when applying. You will be limited to 1 location choices. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Job Description

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the cut-off dates as shown in announcement under the 'How to Apply' section. QUALIFICATION REQUIREMENTS:SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts); Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues; Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies. OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree. OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience. AND You must also meet the following requirements: MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position. For more information on qualifications please refer to OPM's Qualifications Standards.