Job Summary

This position is located in Fleet & Family Readiness Program in Whidbey Island, WA. The position is designed to create & manage a new employee experience program for the NRNW NAS Whidbey Island. This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction & retention. Position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

Job Description

Knowledge of effective onboarding elements, strategies and practices. Knowledge of employee engagement principles and strategies. Knowledge of customer service and customer support principles and methods to participate in the planning and delivery of a full range of customer support services. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of FFR mission, functions, policies and procedures, mission requirements, program goals and objectives. Knowledge of business, military and government protocol; safety and security with regard to written and verbal correspondence. Skill in facilitating the onboarding process sufficient to integrate new employees, and introduce CNIC/FFR/Installation culture and operations. Skill in applying fact-finding techniques. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in providing customer service, responding timely to customer needs, and demonstrating attentiveness and courtesy. Skill in prioritizing, organizing, and multitasking. Ability to coordinate schedules, tours, and meetings with multiple stakeholders. Ability to analyze data and make recommendations for improvements. Ability to recognize when to escalate issues to supervisor. Ability to collaborate and build relationships with internal and external stakeholders. Ability to prepare clear, concise, and technically sound reports related to work within the Branch. Ability to develop and effectively deliver presentations and/or training. Ability to communicate effectively both orally and in writing.