Job Summary

Serves as an FFSC Administrative Support Assistant within Commander Navy Installations Command (CNIC), Fleet & Family Readiness Department (N9), Family Readiness Division (N91), Fleet & Family Support Program (FFSP). The primary purpose of this position is to provide a wide range of administrative and program support in direct support of the Fleet & Family Support Center Site Director. Performs a variety of administrative/office automation duties in supporting Program. Naval Base Kitsap N91

Job Description

At least two years' experience providing effective customer service in a social service setting, to include demonstrated experience in handling a high volume of requests preferred Knowledge of English grammar and usage, format, and procedural requirements. Skills in writing and oral communication to write/type letters, memoranda, and reports, and clearly explain complicated regulations, procedures, and concepts to persons outside the agency. Knowledge of the organization of office files and the purpose and content of documents in the files. Knowledge of the clerical steps in processing files and retrieving information in files to prepare reports and maintain suspense records. Knowledge of the operations, regulations, and guidelines of the FFSC Programs sufficient to perform the duties of the position. Skill in communicating with clients, management and leadership to obtain information and explain regulations and agency procedures. This includes skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements, which may apply to a presenting problem and are angry and distressed due to the conditions that gave rise to the situation. Uses diplomacy and tact in dealing with other agency staff and when responding to calls from clients in stressful and emotional situations. Knowledge of military organization, missions, lifestyles, and situations, which can contribute to family stress, problems, and crisis-situations. Knowledge of and skill in English grammar and usage. Knowledge of the Navy and DOD information systems used to document and account for non-medical counseling requirements and services provided. Knowledge of and skill in the use of web-based applications to facilitate completion of work assignments. Knowledge of procedures for travel and training requests. Knowledge of procedures for use of the DOD Government Purchase Card Program, and the ability to attain appointment as a purchase cardholder. Skill in the use a personal computer and a variety of software programs to facilitate work assignments. Skill in preparing reports, letters, and memoranda detailing findings and recommendations from the FAP. Skill in oral and written communication in order to prepare administrative forms and letters related to the FAP/IDC/CCSM and information to Commanders. Skill in the use of Microsoft Office Programs (e.g. Word, Excel, Point, Outlook). Ability to enter data accurately. Ability to perform concurrent tasks, set priorities, coordinate completion within required deadlines and formulate plans of action and milestones for task accomplishments. Ability to adapt to changing work conditions, frequent interruptions, and pressures of short deadlines.