Job Summary

The Recreation Facility Supervisor is responsible for executing daily operations and facility usage across all athletic centers of the Brigade Sports Complex (BSC), part of the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD), Annapolis, Maryland. The incumbent ensures customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members.

Job Description

In order to meet the basic requirement of the Recreation Facility Supervisor position, NF-1601-03, you must meet one of the following requirements: a) Possess one (1) year of specialized experience in a Recreation or Sport Facility role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to recreation programs; aid, assist, coach, or teach for recreation or physical education programs; aid or assist in renting of recreational property and equipment; OR b) five (5) years of education beyond high school; OR c) three (3) years of general work experience. YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Knowledge of the daily operational standards, scheduling procedures, and logistical requirements necessary to manage a multi venue athletic facility (including ice arena, indoor/outdoor tennis courts, and fitness center) hosting competitive events, community programs, and general recreation. Skill in directing, scheduling, training, and supervising operational staff such as delegating daily floor tasks, evaluating performance, and maintaining accountability among team members to deliver a seamless, customer focused experience across multiple operational areas. Ability to perform routine facility inspections, enforce safety and sanitation standards, manage specialized athletic environments (including cold/wet conditions and awareness of commercial refrigeration systems like Freon and Clycol), and take immediate corrective action during rule infractions, emergencies or equipment malfunctions. Ability to deliver clear written reports and oral instructions, enforce complex organizational policies diplomatically, and de-escalate customer concerns when engaging with Midshipmen, military leadership, facility staff, contractors and public patrons. Knowledge of recreation management software, POS systems, inventory tracking and register reconciliation.